How do I contact support?
Email support@outstandingtinydeskai.online. No sign-in is required to email us. If you can access your account, you can also use support tickets to keep the request with your records.
Describe what you expected, what happened and which record is involved. Include a task ID for a video or an order number for a purchase. Add an approximate time and timezone where relevant. Never send passwords, verification codes, recovery links, login cookies, API keys, full card details or identity documents in an initial message.
My video is pending, missing a person or not downloadable
Check My videos in the original account and keep the task ID. A delay is not proof of failure. Avoid another generation while the first outcome is uncertain.
For a missing assigned person, wrong role or playback problem, describe the issue and its timestamp in the clip. You do not need to attach source portraits to make an initial report. Download access lasts 14 days; report access problems before the displayed deadline where possible. Read the generation guide.
I have a payment or credit question
Include the order number, pack and relevant task ID. Check credit history and payment history in the purchase account. Do not pay again to investigate an unconfirmed order.
Say whether you want consumed generation credits checked or a payment refund reviewed. These are different requests; see Refunds.
I cannot sign in
For email/password accounts, try password recovery. If you cannot access the original account, explain that problem by email. We may verify ownership before discussing private records. Do not send passwords or sign-in codes as proof.
I want to access or delete my data
Follow Delete my data. Specify a browser draft, submitted photo, video or account. Clearing a draft does not remove server records. Privacy explains processing, retention and exceptions for obligations or disputes.
I need to report a rights or safety concern
Identify the page, task or material, explain your connection to it and describe the concern. Include a source link or concise supporting context where useful. Do not redistribute harmful material or ask for another person's private account data. We review reports and may ask for details needed to locate material or verify a request.
What happens next?
Keep replies in the same thread or ticket and add new status information there. Requests may require account or order verification. We do not promise instant replies, round-the-clock monitoring or automatic refund approval. Read Terms, Privacy and Refunds for the service rules.