What happens when a generation fails?
A confirmed failed generation returns the credits consumed by that task. This restores the account balance; it does not automatically refund the credit-pack payment. An input rejected before generation does not authorize a new paid attempt. Review the task and credit history before reporting a discrepancy.
What am I purchasing?
One-time packs are Standard $6.99 / 20 credits, HD $14.99 / 44 credits, and Studio $29.90 / 100 credits. Credits do not expire; there is no recurring subscription. A requested 19-second video uses 20 credits at 480p or 44 at 720p, regardless of cast size or frame shape. Compare packs on Pricing and review the checkout total before purchase.
A balance covers accepted attempts at the quoted cost, not unlimited variations. Buying credits does not submit a generation. Existing orders retain their recorded terms when offers change.
My task is still processing or uncertain
Check the existing task in My videos. Delays and lost connections do not establish failure. We check that attempt before deciding whether a credit return is due. Do not start another paid request merely to investigate the first one.
The completed result has a problem
Generated appearance, clothing, hands, sound and timing can vary. A preference for another variation is not automatically a technical failure. Missing an assigned person, replacing the wrong role or failing to deliver a playable file is a specific issue you can report for review.
Send the task ID, relevant timestamp and a concise explanation through support. We review settings, output, task and purchase records before determining an appropriate remedy. We do not dismiss every defect as normal AI variation or promise an automatic cash refund for every completed result.
How do I request a payment refund?
Email support@outstandingtinydeskai.online from the purchase account's email where possible. Provide the order number and reason, such as unused credits, duplicate/unauthorized charges, non-delivery or a service defect. Include relevant task IDs. Do not send full card details or security codes.
Payment refund requests are reviewed separately from credit returns, considering the purchase, usage and applicable consumer rights. We may verify ownership. An approved refund is processed through the payment provider, normally to the original payment method; settlement timing depends on the provider and bank. Associated purchased credits are adjusted to prevent both refunding a purchase and continuing to spend those same credits.
What about cancellation and consumer rights?
This policy does not remove statutory cancellation rights or remedies. Accepting terms or buying credits does not automatically waive those rights. Where applicable law requires separate consent or acknowledgement before immediate digital supply, that requirement remains applicable.
We do not promise a universal cash-refund deadline or unconditional approval. Ask for review rather than assuming that a delay, expired download or cleared draft cancels a purchase.
Downloads and existing requests
Completed files are accessible for 14 days. Save a local copy before the deadline. Report playback or download failures on the existing task before generating a replacement. Expiry does not automatically create a new video or restore credits. For removal rather than payment review, see Delete my data.