Open My videos with the same account used to submit the session. A submitted job continues when you close the page. Refresh its status before starting another task if you are unsure what happened.
Use the states below to follow an accepted task. Checking an existing task does not submit another video or use additional generation credits.
Queued or generating
The task has been accepted and is waiting or processing. Keep its task ID so you can identify the same session later. You can leave the page and return; there is no need to keep the upload form open.
Waiting longer than expected does not by itself confirm failure. Check the existing task in My videos instead of repeatedly submitting the same photos.
Submission uncertain
Sometimes the service cannot determine whether a provider accepted a request, for example after a connection interruption. An uncertain submission is not automatically retried as a new paid generation and is not automatically marked failed.
Use the task's status refresh and keep the original task ID. The application checks the original request before another generation should be started.
Saving a completed result
A video can finish generation before its file is ready for delivery. In that state, the service is still saving the output. Storage retries use the completed result; they do not request another video or consume another generation charge.
Confirmed failure
A confirmed failure restores the credits used by the original task. Review the displayed reason before trying again. For a photo or permission problem, replace the input or review the photo checklist.
Credit restoration is not a cash refund. See the pricing guide for the distinction.
Ready or expired
When the task is ready, use its player or download action. The current file access window is 14 days. Save a local copy before the displayed deadline.
An expired download does not automatically generate a replacement. It also does not confirm that the stored files were immediately deleted.
I cannot find my draft
Drafts belong to the current browser and account and expire after 24 hours. They are not completed jobs. Sign in with the same account and browser, then return to the studio. If the draft has expired or was cleared, select the portraits again.
Contact support with the existing task ID if the status or delivery remains unclear. See Refunds for payment review and Delete my data for removal requests.